Dispatcher - Korte Does It All
For Experienced Dispatchers Who Thrive in Fast-Paced Service Environments
If you've worked in dispatch for HVAC, plumbing, electrical, or home services, you know the job is about much more than answering phones. Great dispatchers keep technicians moving, customers informed, problems solved, and revenue flowing.
At Korte Does It All, we're looking for a Dispatcher who understands urgency, takes ownership, and delivers exceptional customer service. This role is ideal for someone who is highly organized, detail-oriented, follows through on every task, and doesn't wait to be told what needs to happen next.
If you're a self-starter who loves balancing customer needs, technician schedules, and operational efficiency, we'd love to meet you.
What You'll Do
You'll serve as the communication hub between customers, technicians, and leadership while ensuring nothing falls through the cracks.
- Deliver outstanding customer service during every customer interaction
- Receive, prioritize, and coordinate incoming service requests
- Schedule and dispatch technicians using right technician/right call best practices
- Monitor technician progress throughout the day and proactively adjust schedules as needed
- Follow up on open calls, pending tasks, and incomplete work orders to ensure completion
- Communicate appointment updates promptly with customers and field personnel
- Track and manage multiple priorities in a fast-paced environment
- Enter accurate customer and job information into company systems
- Work closely with technicians to maximize efficiency, productivity, and customer satisfaction
- Identify scheduling conflicts and solve problems before they become customer issues
- Support daily operational goals by taking initiative and maintaining a strong sense of urgency
What You Bring
- Exceptional customer service and communication skills
- Strong attention to detail with the ability to manage multiple priorities
- Proven ability to work with a sense of urgency and adapt to changing situations
- Self-motivated with the ability to work independently and make sound decisions
- Strong follow-up skills and commitment to seeing tasks through to completion
- Excellent organizational and time management abilities
- Positive, team-first attitude
- High level of professionalism, honesty, and accountability
- Experience with ServiceTitan or similar dispatching software is a plus
Success in This Role Looks Like
- Technicians stay productive and on schedule
- Customers receive timely updates and excellent service
- Tasks, callbacks, and follow-ups are completed without being prompted
- Scheduling issues are identified and resolved quickly
- Nothing falls through the cracks
- Team members can depend on you to take ownership and get things done
